terms & conditions
Terms and Conditions
You must read our full terms and Conditions in the section below before making a purchase. These are quite long, so you might consider a cup of Coffee or Green Tea or similar before going for the full read. Meanwhile, some key points you may wish to know before wading through all the small print are:
All our garment prices are in Pounds Sterling and exclude the cost of delivery, which will be stated on the store page showing that garment.
Please note that while we make every effort to make sure that our photographs and descriptions are accurate representations of our products, certain details such as exact colour can vary ever so slightly depending on which computer screen you are viewing.
Because we hand print virtually every fabric, and because nearly everyone’s computer screen can have colour variations, tiny colour discrepancies may also occur – but as designers, we are genuinely fussy gits, so we make every effort to spot things like this so you don’t have to.
If you do wish to cancel your order, you must do so within 7 working days, beginning with the day on which you received the goods.
Our full returns policy is stated in the Terms and Conditions, which you do need to read before purchasing, but the basic policy is that if you’re not happy with your goods, and you comply to our full terms and conditions, then just post them back with a note saying whether you’d like an exchange or a refund and we’ll help – provided garments haven’t been worn, stretched, boil-washed or marked in any way. So no test runs on the mountain bike or at the barbecue please!
(If garments are genuinely faulty, we will obviously exchange them for good ones).
We recommend sending returns by recorded delivery and that you keep proof of posting. Returns are sent at your expense.
If you’d prefer a refund for returned goods, rather than simply another size, we will refund you, within 3 working weeks of our receiving the returns, the full amount you paid less our postage and packing costs. If you return something purchased using an offer or discount, we can only refund the price you paid at the time, less postage and packing.
All returns for an exchange or a refund must be submitted within 7 days of the date your order arrived.
And now, to protect your rights, and because we’d far rather see you at the beach than in court, please take a look through our full Terms and Conditions and tick the box to show that you have agreed to them:
FULL TERMS AND CONDITIONS;
YOU DO NEED TO READ THESE TERMS AND CONDITIONS BEFORE YOU CAN PLACE YOUR ORDER AND PURCHASE.
If you are not sure about your rights or would like any explanation about them, please write to us at Tribe Worldwear Ltd., 33 Rossmore Road, Parkstone, Dorset, BH12 3NG, UK, or email firstname.lastname@example.org before you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
When you place an order with us, you are making an offer to buy our goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has thus been made between us. We will not take payment from you until we have accepted your order.
WE DO USE SECURE PAYMENT METHODS.
In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. In this case, you will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
So, by placing an Order and purchasing goods from Tribe Worldwear Limited you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of Tribe Worldwear Limited, web retailer ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions below, the price of the Goods, the delivery charges and Value Added Tax where applicable are all set out on the Order Form.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAS BEEN OPENED BY YOU.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
Once you have made an order, your contract will be filed in our central database.
Interpretation of the terms used
In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
'Delivery Area' means the place where you’ve indicated you’d like your clothes to arrive.
'Goods' which you have ordered including any installment of the goods or any parts for them which are available for purchase from our Website in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling Regulations 2000;
'Web Site' our presence on the world wide web, currently accessible via the address www.tribeworldwear.com
Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
Unless the context otherwise requires:-
words importing the singular shall include the plural and vice versa;
words importing the masculine gender shall include the feminine gender and vice versa; so we’re not being sexist!
references to persons shall include bodies of persons whether corporate or incorporate, i.e. if you’re wearing a suit, you’re still a person.
Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
The basis of the sale
We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing, each such sale of Goods will be subject to these terms and conditions.
No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
We reserve the right to make changes in the specification of the Goods which are required to conform to any applicable statutory or EC requirements.
We have made every effort to display all our products as accurately as possible. However, please bear in mind that computer browsers may present colours slightly differently.
All products are subject to availability. We will always try our best to inform you when items are not available and when we expect them back in stock. If you have ordered anything out of stock, we will inform you of this by phone and or e-mail to arrange either an extended delivery time or refund of out of stock items. If you do have any queries and feel the need to speak to someone, please email us at email@example.com.
The price of the goods
The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you, the price for the goods will be the price set out in the relevant range at the time the order is placed.
The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
The total price is inclusive of any applicable value added tax.
All prices are quoted in pounds Sterling (£).
Terms of payment
Upon providing us with details of the Payment Card/Paypal and submitting the Order you :
confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card/Paypal;
and authorise us to deduct from the Payment Card/Paypal account the full price of the Goods and all other payments which may become due to us under the Contract.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
Where Goods are returned by you in accordance with your rights under the provisions of our returns policy, we shall credit the Payment Card/Paypal with the appropriate amount.
We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence, we cannot be held liable for any losses you may suffer. If in any event your Payment card/Paypal account is used fraudulently, you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
You must be the holder of the Payment card or registered named on the Paypal account you use to make a purchase.
Postage and packing charges are indicated and will be stated at the checkout.
Providing all items in your order are in stock, we aim to deliver as quickly as possible, which should be just a few days, but if they are not in stock, since our products are virtually all hand-printed, please allow approximately 3 to 4 weeks for delivery. Please allow extra time for Highlands, Islands and Northern Ireland and for deliveries overseas.
IF YOU HAVE AN URGENT ORDER, it is always advisable to discuss your requirements with us, please write to us at Tribe Worldwear Ltd., 33 Rossmore Road, Parkstone, Dorset, BH12 3NG, UK or email firstname.lastname@example.org
We will do all that we reasonably can to make deliveries as quickly as possible. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you.
Parcels and packages are normally sent via Royal Mail. Delivery of the Goods shall be made by our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
We do not deliver to P.O. Box addresses.
IF THE GOODS ARE LOST OR DAMAGED IN TRANSIT, PLEASE LET US KNOW PROMPTLY.
If a parcel is unable to be delivered by our carriers, an additional charge will be made to cover reposting the order to you. An example of this may be;
the address supplied by you is incorrect or incomplete.
The parcel is returned by the carrier when they have attempted delivery and failed, and then you have not arranged a redelivery or collection from the carrier.
The customer requests a change of delivery address after the parcel has been sent.
The charge for resending orders within the UK is the same as the original postal charge (plus Highlands and Islands surcharge if applicable). If we are unable to contact you to make arrangements for redelivering a parcel, then it will be held at our Parkstone office for collection for a maximum of 14 days. If the order is not collected, we cancel the order and refund the cost of your goods, less the delivery charge.
If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.
If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled, we will refund you any monies already paid by you and any reasonable return costs incurred by you.
Risk and property
As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
Subject to the provisions of your RIGHT TO CANCEL, and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
Warranties,assurances and liability
The terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.
IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 7 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
If you are outside the UK, you need to email us before making a claim for a refund or return. Just email us at email@example.com.
Where a valid claim in respect of Goods delivered is notified to us within 7 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
reject the Goods and receive a full refund; Goods will need to be returned to Tribe Worldwear Limited, postage costs will be reimbursed.
or have the Goods (or the part in question) replaced free of charge.
Any claims made after 7 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
replace the Goods (or the part in question) free of charge or at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
such loss or damage is not a reasonably foreseeable result of any such breach;
any increase in loss or damage resulting from breach by you of any term of this contract.
In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
We assume no responsibility for the contents of any other web sites to which this Website has links.
Your Right to Cancel
While we hope that you are delighted with your order, you have a cooling off period of 7 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price, minus the original delivery charge.
You don’t have to give any reason for cancellation. However, it would help us to improve our service in the future if you gave us a brief explanation.
If you are outside the UK, you need to email us before we can return goods to you. Just email us at firstname.lastname@example.org.
During the cooling off period any cancellation must be given by written notice by either party. If you are not happy with the item, a returns form can be obtained by emailing email@example.com to be sent to you by email or post.
Goods must be returned complete and undamaged with all accessories and instructions within 7 days of receipt.
The original packing must be returned in reasonable condition. Just enclose the completed returns form with the item and send it to: Returns, Tribe Worldwear Ltd, 33 Rossmore Road,Parkstone, Dorset, BH12 3NG, UK.
Items that are returned to us remain the customer's responsibility (and a refund will not be given) until they are received by us. We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office. You will be responsible for the returned products until they reach us. Goods are returned at your own expense and must be packaged adequately by you to protect them against damage.
A full refund or exchange (excluding p&p cost) will be made within 14 days of receipt. Alternatively, simply return the item to our office for a replacement or refund. This is in addition to your statutory rights. The cancellation policy does not affect your legal rights.
Refunds will only be paid by means of original payment. We cannot refund onto another card issuer's credit or debit card. Refunds will only be given on receipt of returned goods.
If you fail to return the goods, we will collect them, and we will have to charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will have to charge for this reduction in value.
Any communication sent electronically by e-mail or otherwise:
will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;
will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;
will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;
will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.
To protect your own interests, you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.
Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.
The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.
The headings in these Conditions are for convenience only and will not affect their interpretation. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, photography, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Tribe Worldwear’s prior written consent.
Every effort is made to keep the website up and running smoothly. However, Tribe Worldwear Ltd. takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
We have the right to revise and amend these terms and conditions from time to time.
The laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms were last changed on 21st July 2009.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that exactly the same terms will apply to future orders.
It’s always best to check the terms and conditions again before your place an order.
Thank you for reading all this.
This website is owned by Tribe Worldwear Ltd., 33 Rossmore Road, Parkstone, Dorset, BH12 3NG, UK, Company Registrtation number 6858326.
If you need to contact us, please write to us at the above address or email us at firstname.lastname@example.org .